• nicerdicer@feddit.org
    9·
    5 hours ago

    How is this considered as delivered? It looks to me that the parcels are thrown onto the sidewalk, accompanied by a random stray dog.

    Where I live, parcels are delivered in the same manner (thrown near the door), however, without a photo as proof of delivery. I’m waiting for the day I ask about the whereabouts of a parcel and the delivery company tells me that it has been “delivered”. Fortunately tho, Amazon has a pretty lean policy regarding lost deliveries - they just send you another one free of charge (at least where I live, given, its’ content was not too expensive).

    • volvoxvsmarla @lemm.ee
      11·
      5 hours ago

      I had that with a rather expensive parcel from Korea “delivered” by Hermes. They claimed it had been delivered to my post box - a small slit of an apartment building. There were skincare products inside and no way this would have fit in there.

      Anyway, it was not there. I wanted to call them to ask about it and jfc it took me a labyrinth of automated answers in a chat bot to even get the number for customer service. Once I called them - same shenanigans. Robo answers, asking for the parcel number. It always ended with “it has been delivered to your post box. Thank you”. Somehow, magically, I finally managed to talk to a person - after pressing a very specific combination of dials during the robo answers which I will never be able to reproduce - I explained them the situation, they said “uhum” (like a nod), started typing in silence, to then tell me “the parcel has been delivered to your post box” I am very glad this was a phone call because at that point I would have gotten violent.

      I ended up asking the company I ordered from for help and they just resend the parcel. The missing parcel was never found and I hate hermes.

      • AnUnusualRelic@lemmy.world
        5·
        2 hours ago

        In most cases, there’s no point contacting the transporter. They have no contract with you, so your opinion on their performance is fairly irrelevant. The one they have a deal with is the seller. So that’s who you have to get information back to.

        • volvoxvsmarla @lemm.ee
          3·
          2 hours ago

          100%. Back then I didn’t know that, I assumed contacting the delivery service was the logical step. Some googling then showed me that was wrong and I should have contacted the company right away. But that wasn’t even a thing I thought about googling - it seemed like the feud was with me and Hermes only.

          But everyone, take notes.

      • nicerdicer@feddit.org
        61·
        4 hours ago

        Oh yes, Hermes is one of the worst. I try to avoid them and rather pay an additional fee for a DHL delivery.

        However, Hermes is good for deilveries from foreign countries. I once ordered a DVD and some clothes from Great Britain. Since they are not an EU member anymore (the order was around the time Brexit was executed), the delivery usually has to go through customs. With Hermes you can avoid that, because legally they are considered not to be a “classic” postal delivery entity (I don’t now the exact term anymore), which exempts them of going through customs.

        Recieving the parcel was an emotional rollercoaster, because I was not able to track its’ whereabouts at some point. It was “lost” (ate least not traceable) for four weeks in France.