Key takeaways how to ensure things go right:
- Diversity of opinion and the possibility to voice dissent
- Keeping a discussion on risk alive
- Deference to expertise
- Ability to say stop
- Broken down barriers between hierarchies and departments
- Don’t wait for audits or inspections to improve
- Pride of workmanship
Keywords: safety, Hollnagel, Zero Harm, cynicism, accountability, Short-termism
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