I started using grocery self-checkouts during COVID, but I’ve kept using them because there’s rarely a line (and I’m a misanthrope). I’d probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.
Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.
I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.
I agree. Self-check should come with a discount of some kind. For a lot of people it will absolutely feel/be unpaid labor. For me it’s a way to keep control over things and I am willing for that to be the case, but a lot of people are getting shoved into self-check due to lack of paid employees and cutbacks on cashier hours. It’s ridiculous.