A first hand experience of DHL’s extremely helpful Virtual Assistant. (Please ignore my shoddy spelling and grammer. Ta.)
Not going to ignore your shitty spelling and grammar, because that is precisely what confuses the AI
Not saying the chatbot is great or something but you need to use straightforward terms and correct grammar. It can sometimes see through spelling mistakes, but at least use the right form of “they’re”. It’s not hard
Also using british terms like “not in”… Not in what?
Say “I won’t be home”.
As we all know, British English isn’t real and they should be punished for using it.
Glad we’re on the same page
My mistake
It’s deprecated. They should update to the newer US English release, that’s probably what the bot expects.
Okay, but at that point they should have just pull in a human, surely they can’t expect every single customer to proof read their messages. This is the first point of contact they have, someone who isn’t confident with technology that doesnt understand the quirks of AI would get stuck.
Yeah I agree I hate this kind of obstructive customer service. Just making it clear that you have to write coherently and simply. Even a human who knows English as a 2nd language might struggle to understand exactly what you were asking for, especially since i dont know how understandable the censored part is
Or simply “i need to change the address of my delivery”
Better: I am not going to be home today. Please deliver the package to […]
I’m not going to be
inpresent.Last reply suggest that you accidentally but successfully hacked it.
