A first hand experience of DHL’s extremely helpful Virtual Assistant. (Please ignore my shoddy spelling and grammer. Ta.)

  • Srootus@sh.itjust.worksOP
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    5 months ago

    Okay, but at that point they should have just pull in a human, surely they can’t expect every single customer to proof read their messages. This is the first point of contact they have, someone who isn’t confident with technology that doesnt understand the quirks of AI would get stuck.

    • STUPIDVIPGUY@lemmy.world
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      5 months ago

      Yeah I agree I hate this kind of obstructive customer service. Just making it clear that you have to write coherently and simply. Even a human who knows English as a 2nd language might struggle to understand exactly what you were asking for, especially since i dont know how understandable the censored part is