• Snot Flickerman@lemmy.blahaj.zone
    link
    fedilink
    English
    arrow-up
    47
    ·
    edit-2
    5 days ago

    A lot of the time they’re trying to hide those customer support numbers these days, too.

    They’re really trying to push all customer support to bullshit online AI assistants that are half-real people half-automated responses.

    Customer support is a net loss, you’re not making money by fixing customers problems. They’re just trying to write it off.