• smeg@feddit.uk
    link
    fedilink
    English
    arrow-up
    9
    ·
    3 days ago

    I think I see the logic that you might want to give say customers for product X the email techsupport@productx.com to contact, but that should map to your actual email addresses, not replace them!

    • Pika@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      7
      ·
      3 days ago

      Yeah this is the way. Most companies will have aliases for departments that mass send into a managed inbox or if its one person they have an actual email and then their role is an alias that redirects to their email.

      position changes are as easy as just moving the alias to the new person in the position, this let’s your externals be able to use the same email without having to keep the same email account for everything.