Just another thing to remind family of when they inevitably ask why they shouldn’t just buy the cheapest printer/laptop/widget from HP.
“We are experiencing longer wait times” Yeah, because you intentionally made it that way to game your internal metrics.
I can’t wait for them to finally burn enough users that they finally get a clue and stop buying HP garbage, and the company can finally die from its decisions.
The line that really galls me is “generate warranty cost efficiencies” - i.e. make it really difficult to get through so that customers with defective products are incentivised to simply give up, rather than to claim on the warranty they were promised for their defective product.
The only HP I deal with is at work, where I’m forced to because some high up idiot (who uses mac exclusively) made a decision and refuses to believe it was a bad one. (The bonus they were rewarded with after kinda reinforces their opinion)
Wild that when I do well in my job I maybe get a pat on the back but an executive does, well, literally anything that might be related to their job even if it’s bad and they get a huge bonus.
“I made things more efficient!” “Ok, that’s your job.”
“I bought some shitty printers and laid off a bunch of people.” “HOLY SHIT HERE’S SIX MILLION DOLLARS!!”
I had an issue a couple of years ago with an HP laptop where the USB-C port would stop working after a reboot. DSIM cleanup-image would temporarily fix it so it had to be software based. The warranty was only good for about another week when I first got in touch.
They did everything in their power to run that week out and tried getting me to send it in for repair that could take a month rather than fixing the issue. I finally found an obscure forum post that fixed it. Their support is absolute trash.
Just another thing to remind family of when they inevitably ask why they shouldn’t just buy the cheapest printer/laptop/widget from HP.
“We are experiencing longer wait times” Yeah, because you intentionally made it that way to game your internal metrics.
I can’t wait for them to finally burn enough users that they finally get a clue and stop buying HP garbage, and the company can finally die from its decisions.
The line that really galls me is “generate warranty cost efficiencies” - i.e. make it really difficult to get through so that customers with defective products are incentivised to simply give up, rather than to claim on the warranty they were promised for their defective product.
Absolute scumbags.
The only HP I deal with is at work, where I’m forced to because some high up idiot (who uses mac exclusively) made a decision and refuses to believe it was a bad one. (The bonus they were rewarded with after kinda reinforces their opinion)
Wild that when I do well in my job I maybe get a pat on the back but an executive does, well, literally anything that might be related to their job even if it’s bad and they get a huge bonus.
“I made things more efficient!” “Ok, that’s your job.”
“I bought some shitty printers and laid off a bunch of people.” “HOLY SHIT HERE’S SIX MILLION DOLLARS!!”
I really wish I knew, then I’d actually be able to afford a house.
I had an issue a couple of years ago with an HP laptop where the USB-C port would stop working after a reboot. DSIM cleanup-image would temporarily fix it so it had to be software based. The warranty was only good for about another week when I first got in touch.
They did everything in their power to run that week out and tried getting me to send it in for repair that could take a month rather than fixing the issue. I finally found an obscure forum post that fixed it. Their support is absolute trash.