We are also changing how remote playback works for streaming personal media (that is, playback when not on the same local network as the server). The reality is that we need more resources to continue putting forth the best personal media experience, and as a result, we will no longer offer remote playback as a free feature. This—alongside the new Plex Pass pricing—will help provide those resources. This change will apply to the future release of our new Plex experience for mobile and other platforms.
No need to apologize, it’s a weird choice from Plex, I would have never guessed that this is how it works if I hadn’t suffered outages myself, and I’m amazed that not many people call them out on this, it seems completely against what most self-hosting people are looking for, but they seem to defend Plex with teeth and nails.