• onslaught545@lemmy.zip
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    3 months ago

    Once I had a user swear up and down they restarted the computer 3 times, and asked if I thought they were an idiot.

    I said, “No, I’m not saying you’re an idiot, but your computer is saying it’s boot time was 18 months ago.”

    • Glitterbomb@lemmy.world
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      3 months ago

      Spent too long in tech support - The trick with people like this is to move the goal to something that they certainly haven’t done before yet still accomplishes the same goal. Here I would honest to God ask the customer to check the pins on the power cable to make sure they’re straight. I don’t give a damn about those pins but they have to unplug the computer to look.

    • Cypher@lemmy.world
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      3 months ago

      I used to tell them I was checking something and open up cmd and get system uptime right after asking that.

      The number of people shocked at being called out for having their PC on for over 60 days straight is enough to make anyone lose faith in humanity.

    • dropcase@lemmy.world
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      3 months ago

      I used to see a lot of people log out and back in and think that was restarting. Still wish Windows had an uptime command

      • Bytemeister@lemmy.world
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        3 months ago

        I’m mad WMIC is gone. That thing was fucking useful, so of course Microsoft went out of their way to get rid of it.

        • Rob Bos@lemmy.ca
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          3 months ago

          Whaaaat they removed wmic?! I used the crap out of that when I did windows admin.

          • Bytemeister@lemmy.world
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            3 months ago

            Yeah. It’s been deprecated for a while, but I’ve been running into some 11 systems where it is totally gone.

            Have fun remembering a whole buttload of random PowerShell cmdlets to do the same fucking thing as that one tool.

            • Passerby6497@lemmy.world
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              3 months ago

              Does get-ciminstance not do the trick? I know the PS wmic cmdlets are depreciated, but I doubt they’d remove it entirely given how much uses that in the background.

          • LilB0kChoy
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            3 months ago

            Good! I thought maybe the enshittification that is Windows 11 changed that.

    • DeviantOvary@reddthat.com
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      3 months ago

      On the other hand, our endpoint management solution reported long, continuous uptime even if devices were shut down. Turns out fastboot was to thank for it.