McDonaldâs is being sued over a hot coffee spill, again.
This time, a San Francisco location is being accused of serving a âscaldingâ cup of coffee with an improperly attached lid, which allegedly resulted in the coffee pouring out on plaintiff Mable Childressâ body and causing âsevere burnsâ after she tried drinking it.
The lawsuit, filed last week, alleged that the elderly woman is suffering from âphysical pains, emotional distress and other damages.â The restaurantâs negligence was a âsubstantial factorâ for her injuries, it alleged.
Childress also said in the lawsuit that the restaurant employees ârefusedâ to help her, a point that the McDonaldâs denied.
They determined that the average customer stayed in a given McDonaldâs after ordering for x minutes, so they made the coffee so hot it couldnât be consumed within x minutes in an attempt to get people not to utilize their free refills on coffee. The coffee was so hot it was dangerous. All to save a customer from getting 2 more cents worth of coffee.
Shareholders donât ruin someoneâs life in exchange for an extra 0.0001% return this quarter challenge (impossible)
I thought it was so the coffee would still be hot by the time you got to wherever you were driving to. Your explanation makes a lot more sense though.
It makes a lot more sense if you presume malice. I put incompetence up top, followed by another explanation on this thread that the idea was to keep your coffee hot until you get to your destination.