My dentist has started texting about appointment reminders and reschedules. It’s an automated system but also a person can manually jump into the conversation. I love it because it means I don’t have to talk to them on the phone.
I give the phone call or text option at my work, and I don’t believe I have a single client who prefers a phone call, which is great because, yeah same
Basically our entire healthcare system has had that for years. We can’t reschedule with SMS though. Sometimes clinics support rescheduling via the national E healthcare service, though.
My dentist has started texting about appointment reminders and reschedules. It’s an automated system but also a person can manually jump into the conversation. I love it because it means I don’t have to talk to them on the phone.
I give the phone call or text option at my work, and I don’t believe I have a single client who prefers a phone call, which is great because, yeah same
I prefer the phone call if the place will leave a message which I find not to happen.
Basically our entire healthcare system has had that for years. We can’t reschedule with SMS though. Sometimes clinics support rescheduling via the national E healthcare service, though.
I’m in the uk and rescheduled an appointment at a large hospital via text with an automated system a couple of weeks ago. It was great!