My main complaint is that there isn’t a consistent experience between apps. Things are in different places, actions do different things in different apps, no gesture support, subpar players with horrible scrubbing, etc.
I think all apps should be held to a few basic UI/UX standards so going from one app to another isn’t a completely different experience.
The attached photo is just one example. Within the Apple TV app itself, long pressing an icon brings up this great menu allowing you to go straight to the show or the episode page. Long pressing in most other apps removes the show from your now playing list! All of these conflicting actions need to be rectified.
I can’t sacrifice the Plex UI and features. It was a harder choice when Apple TV’s Plex app transcoded everything but now it hardly ever does so Infuse holds no real benefit for me.
The tvOS Plex app currently has a massive stack of issues, including a critical one that overheats the third gen Apple TV 4K with high bitrate 4K remuxes to the point that it chokes on them and stop playing (I´m not joking!).
Infuse does not overheat it because it uses the Apple TV hardware acceleration for every aspect of their custom player (Metal), whereas Plex still uses Open GL for quite a lot.
My recommendation at this point is to use Infuse instead. Yeah, its not free, but it uses the Apple TV hardware and feature set to its full potential, and performs so much better.
Never ben an issue for me, and Infuse is far too ugly and lacking features for me to use it.