My son tried to rest his phone and now it’s asking for the iCloud user id password. We received this phone from my mother. It was here old phone, we figured gramas old phone is perfect for my son’s first phone. After a while the phone was running slow. He thought that resetting it would make it better. So now it’s asking for my mother’s password. My mother passed 6 months ago. I explained this to Apple and I was told to summit documents to Apple support. ( Her id, old cell phone bill with proof that she was the owner, death certificate and my info showing I’m here son) phone was already paid off. Apple emails me that the phone was denied unlock. No reason as to why. I don’t get apple. Why would I go through all of this to scam apple for a SE 2020. So here I am, if anyone knows of a way to help me please let me know.