Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.
While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.
I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.
Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?
Frankly, the support experience has really soured me on Apple.
Yup not a lot you can do. You pressed accept.
Seems that way, and legally they’re right but it is just shitty.
Just don’t mail them the old one. If they don’t recurve it after a few months the trade is cancelled last I recall. I reneger my last trade in box including a slip over paper pretty much saying you have X amount of time to mail this so it’ll count towards your trade in.
I’m sure you could also tell apple to cancel that order and then just restart it
Accept that you messed up and let that be a valuable lesson for you
Wish I could - but - mis-tap is hardly a mess up! If I had actively accepted it and then regretted my stupidity it would indeed be a valuable lesson
It is though. Actively or not, you accepted. It’s a mistake 🤷🏻♂️ when you have hundreds of dollars on the line be careful with your fingers and pay attention, that’s the lesson
I guess. Doesn’t seem there’s any resolution from Apple.
Also, IANAL, but if you really didn’t receive anything I would mention that this can’t be considered a valid contract under English law due to lack of “consideration” (benefit for you). Maybe that might scare someone into getting something done.
That’s a good point - might try that when I speak to them again.
Raise a complaint and speak to a manager. Them even proposing a 0$ trade in shouldn’t be a thing.
Will do - hopefully it slightly works out
But is it worth something with a cracked lense?
I don’t know where you live but in Germany you can revoke your confirmation if you sent it in error. I am sure there are similar laws in your jurisdiction
I’m in the UK, so maybe there is a similar law on the books from before Brexit. Definitely worth pushing
It’s not a big deal at all, just keep your old phone and don’t give it to Apple. They weren’t going to give you anything for it so it makes no difference.
The magic word is “I want to make a complaint”.
IANAL but in their own summary of their trade-in terms and conditions they state
Apple or Vendor may refuse, cancel, or limit the quantity of any trade-in transaction for any reason.
so afaik, wouldn’t/couldn’t that be read as what’s called rescission? especially in good-will on their part within minutes of the agreement being signed? there’s no logic in any possible way one could try to scam them that I could think of by doing this with a £0 valuation.
Hadn’t heard that word before. From what they said, their systems don’t allow it to be cancelled.
Can’t possibly be a scam given it’s a 0 value, as you say
which I get, them probably being a low-wage customer service worker, but maybe forward you on to manager or legal or something that would deal with this with you lol
I tried - maybe I had (more) bad luck and got the worst customer service rep of all time
IANAL, but from a few grad courses in law, iirc to be valid the contract must be reasonably equitable. Also, IDK where you live but where I am, ALL contracts that aren’t immediately fulfilled may be cancelled within 3 days. Worth checking into this. Your experience has made short work of my exploration of the new Pro. I don’t want amy i-anything now. Gotta learn what else is out there. GL, don’t bend over!
The phone is still great, I have to admit with gritted teeth.
But, Apple is getting to the point where its products & services are case by case, not universally good.
My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.
I was excited to get the watch. It’s awesome for driving, no question!
This is why I never deal with expensive purchases on my phone. Mouse and keyboard and a screen where I can read the whole page!
In hindsight, I wish I had! Never had this happen to me on a laptop
It was designed to make it so you can’t correct a accidental tap. You see it in live service games all the time.
Apple is going to fix the lens for $10 and sell it for $899
Which is fair to them, I just want the $400 or so that the used phone is worth to me
I can’t wait to ditch my iPhone. Such a crappy company and this “we’ll steal your phone through nefarious web design” seals it
Android fanboi spotted.
Calling someone an android fanboy when Apple are accepting $0 trade ins lmaoooo
Why would anyone EVER accept a $0 trade in? It shouldn’t even be an option.
Someone failed at reading comprehension - that’s you.
I understand that it’s an effort, but you could check out OP’s post to understand what actually happened.
Get out of Steve Job’s hole. Can you provide any logical reason why someone would accept a $0 trade in?
I wouldn’t be surprised if OP could challenge this based on the fact that no consideration was given which means it’s not a valid contract.
Can’t you read at all?
OP is complaining about ACCIDENTALLY hitting that button.
Let’s try to explain how things work.
First, you may want to trade the device in to get a discount on a new unit. You declare the state in which the device is in, and Apple’s site gives you a value.
Second, Apple inspects the device and either confirms everything or marks it down by citing a reason.
Third, in the case of a markdown, you have to either accept or refuse the terms. (Assuming that if you refuse, you can request to get your device back.)
OP accidentally hit Accept and there’s no going back. Which led to this post.
Not sure why I ever bothered to type all of this because it’s so obvious.
Can you provide any logical reason why someone would accept a $0 trade in?
I would. Because dealing with receiving it back and then trying to sell it as a broken iPhone isn’t worth my time. I’d rather they take it and refurbish or recycle it, even if I get $0.
I wouldn’t be surprised if OP could challenge this based on the fact that no consideration was given which means it’s not a valid contract.
Consideration is given… promise to refurbish or recycle.
Challenging this legally would be tough because you’d have to sue for damages, for which Apple said the worth of the device was $0 and the OP agreed to that. They’d have to persuade a court that it was an accident for which the blame is on Apple and that the value of the device is more than $0 (which BTW was established by a 3rd party).
I feel for the OP, but Apple makes the instructions for doing this very clear and inserting further protections in the process seems burdensome for those not acting so careless as the OP.
That said, having a 24 hour grace period for changing one’s mind doesn’t seem like this would be very burdensome for Apple, but that should be weighed against the frequency of this occurring.
It’s more of “if we don’t see the value in it, you might as well leave it with us because you ain’t going to get much for it anyways.”
They do have a great recycling program at least. But yeah at least provide some sort of discount or something. Or let me put it as a donation on my taxes lol
Just say you drink or stones and incapable of making a decision
Oh dang that sucks sorry about that. I don’t think there’s anything you can do. Do your trade inside the store. Lens or anything cannot be broken.
Well if you traded it in for a new device wouldn’t they just return it if you canceled that order? Or would you get some kind of store credits?
He will get nothing