I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.
Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?
Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.
families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
ÓSTicket.com is self-hosted and easy to use.
It is funny how you want to manage your family requests… But on the other side I empathize! as I know, family makes for the worst business partners 🙈
I use Trello, which isn’t at all self hosted but it’s free and ready to go.
Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account
Might look into freescout
Just an idea: write a simple chat bot for them which will organise requests in the way you prefer
Zammad
I saw that but it doesn’t have any docker, that a bit of a turn down.
It doesn’t seem to be officially supported, but they do provide instructions for Docker Compose:
Why not kanboard?
I just want them to fill a simple form and have the ticket workflow
That’s what Kanboard does !
OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose
Plus one can organize his own tasks… That’s why I thought about it…
I’ll have a look at it then ! Thank you !
In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users
Do you need email in/out or are you ok with people having to log in?
Github issues?
OSTicket, have them send an email. done deal.
Just go with Jira and setup a simple kanban, free 10 seats for life (users), create a webform that calls the Jira API to create a ticket