I purchased a refurbished 13 Pro (not from Apple, they don’t sell refurb 13’s yet). It’s in really fantastic condition (screen, exterior, camera, etc), however the Face ID does not work. The phone detects an issue with the depth camera, and doesn’t allow me to enter the setup.
This is not a big deal to me, especially since the phone is in such good condition. I don’t really mind using a pin to unlock the phone, though I would prefer Touch ID. I could send it back, but I’m not sure the next one I would get would be in as good of condition as this one.
Is there more to consider? Is Face ID a particularly useful feature (I’ve only ever had finger-print)? Is the depth camera used for any other critical functions or limit other functionalities of the phone? Thanks for the info!
It is a big deal. Take it From someone who thought it wouldn’t be a big deal. The FaceId works in a way that with time you forget to notice it is there.
Yeah no face id is great, it’s so fast you tap the screen swipe up and you’re immediately in, 0 hassle and you’re protected. Send it back
I just don’t like to pay money for “defect” or broken product. Moreover typing in pin everytime you want to use the phone is such a hassle you ended up set up an unsafe simple pin.
Honestly, Face ID is incredible so I wouldn’t settle for lack of it.
As for Apple, refurbished 13s do pop up sometimes, but you have to be quick. I managed to snag a refurb 13 Pro in September and it was like new.
Such a big deal breaker that I even upgraded my 13 pro max to iPhone 15 plus just because my Face ID was not working anymore
Face ID not working likely means they used shitty parts to refurb
just return it, i only accept refurbish with minor stretch but full functional.
Well answer it for yourself. For me it is. It’s a huge deal breaker. How about you?
I love my TouchID
Why would you wanna pass on a core component feature of an Iphone? You don’t know what you are missing out on…
My Face ID on the X did that. It was in my pocket during a torrential downpour. It got wet, and had to be replaced. Fortunately, it was covered under AppleCare.
That’s a shame. For me Face ID is the best feature on iPhone compared to other phones.
If your purchase wasn’t advertised as Face ID not working is return it.
Return it. Very hard to resell down the line
A refurbished phone had typically been tested and works like new, regardless of where you buy it. I would return the phone, it doesn’t work the way it’s supposed to and it’s certainly not refurbished.
Couldn’t go without Face ID. Deal breaker for me.