It’s not just tech companies, though - Twitter and Reddit are circling the drain for the same reason that you can never find an employee in Target and call center waits are so bad. There are two basic ways for a company to increase profits, and everyone is picking the wrong one.
The first way to increase profits is to invest some of them back into the company, by paying staff more/paying for more staff and getting better equipment to enhance the customer experience. This method relies on happy customers sticking with the company, but because of that, it takes time, and they can’t immediately tell if it’s working, so they might not know if their improvements are actually helping or not for quite a while. A very human analogy for this is trying to improve how much energy you have through self-care, exercise, and a good diet - it’ll probably work given time, but it won’t do much by tomorrow or next week, and it might even seem actively unpleasant at first.
The second way to increase profits is to cut costs. This is basically instant gratification for businesses: anything they cut is an immediate boost to their profits because it’s money that stays in the company’s coffers. The flip side of this is that it completely hamstrings their ability to do just about anything. Less staff means more stress on the remaining staff, increased turnover, and less man-hours to devote to projects that might increase profits when completed. Still, companies tend to choose this method because it makes the shareholders happy now and it makes the C-suite look like they made the company a bunch of money. To continue my analogy from earlier, this method is basically like trying to improve your daily energy level by doing cocaine: it works really well right now, but it’ll leave you feeling like garbage tomorrow, and if you keep doing it to maintain that energy, you end up feeling worse and worse without it, and eventually you might end up selling something that you need to get more.
So, in short, everything sucks because businesses are now trying to snort up all the cash like they’re a 1980s businessman doing lines off the changing table in a public restroom.
So, in short, everything sucks because businesses are now trying to snort up all the cash like they’re a 1980s businessman doing lines off the changing table in a public restroom.
A particularly apropos analogy because these kinds of business decisions reek of Reaganomics-era thinking.
It’s not just tech companies, though - Twitter and Reddit are circling the drain for the same reason that you can never find an employee in Target and call center waits are so bad. There are two basic ways for a company to increase profits, and everyone is picking the wrong one.
The first way to increase profits is to invest some of them back into the company, by paying staff more/paying for more staff and getting better equipment to enhance the customer experience. This method relies on happy customers sticking with the company, but because of that, it takes time, and they can’t immediately tell if it’s working, so they might not know if their improvements are actually helping or not for quite a while. A very human analogy for this is trying to improve how much energy you have through self-care, exercise, and a good diet - it’ll probably work given time, but it won’t do much by tomorrow or next week, and it might even seem actively unpleasant at first.
The second way to increase profits is to cut costs. This is basically instant gratification for businesses: anything they cut is an immediate boost to their profits because it’s money that stays in the company’s coffers. The flip side of this is that it completely hamstrings their ability to do just about anything. Less staff means more stress on the remaining staff, increased turnover, and less man-hours to devote to projects that might increase profits when completed. Still, companies tend to choose this method because it makes the shareholders happy now and it makes the C-suite look like they made the company a bunch of money. To continue my analogy from earlier, this method is basically like trying to improve your daily energy level by doing cocaine: it works really well right now, but it’ll leave you feeling like garbage tomorrow, and if you keep doing it to maintain that energy, you end up feeling worse and worse without it, and eventually you might end up selling something that you need to get more.
So, in short, everything sucks because businesses are now trying to snort up all the cash like they’re a 1980s businessman doing lines off the changing table in a public restroom.
A particularly apropos analogy because these kinds of business decisions reek of Reaganomics-era thinking.