“Specifically, the plug-ins are using our services in an unauthorized manner, which is causing significant economic harm to our Company.”
Presumably, they don’t charge customers extra for hOn, so surely the only people using it via HA are the same people that would otherwise have used their (presumably) shitty app that isn’t meeting the customers’ needs in the first place?
Not clear on how this causes them “significant” economic harm. Dick move.
Yeah - in an ideal world, the dev would have the means (and legal standing) to challenge this, just to force the fuckers to admit it in court.
Not that it isn’t written into their ToS somewhere - just would love them to admit exactly how that harms them so much, financially speaking. Shine a light on the whole thing.
The only way I see a company like this having “significant economic harm” from you not using their free app is if 1) they eventually plan to charge a fee to use the app or 2) they profit from data their app collects about you (third party data sales, for example).
Not something I’m interested in either way, so they’ve lost a potential customer.
Looking at the brands they already own, it’s not hard to picture a future where they’ll own a brand I want to buy.
Although, I’m really interested (and haven’t done reading up on hOn yet) - just what level of automation are people looking for on their appliances? I used smart plugs with current measurements, so I can easily get HA to just tell me when my washing machine or dishwasher are finished.
Im expecting that HA provides a better experience because it might be hitting their services more than their own app, and they haven’t costed the resources for hosting their service to include those extra requests coming from HA?
Possibly, but we’re talking about appliances here. I know for a fact that my HVAC controller polls their cloud service just as much as my HA does (using a similarly-developed plugin to what we’re talking about here).
Of course, that could mean it’s doubling the number of times they’re being hit, but I somehow doubt there’s millions of customers doing that - the forks and stars on the repos are only in the hundreds.
I’m guessing it’s what others here have already said - loss of usage data that they’ve been able to sell.
One of the problems with the cloud-polling integrations is that they will frequently poll the back-end APIs to get the current status of that device. A normal user might only open up the app once or twice a day and call the APIs, but these integrations will go 24/7 every 10s-5m. That can add up to a non-trivial amount of traffic. If there’s 100 users opening it up once a day, that’s not a lot of traffic, but 10 users polling every 1 minute is equivalent to 15k people doing something once a day.
I actually saw one of my integrations I used defaulted to updating every 10 seconds. I decreased that because I didn’t want to draw attention to it.
A business will look at their usage and ask why there’s more than expected traffic. They could be running their server on a potato. They could go back and support Matter, that costs money, requires skilled engineers, and cuts into profit margins.
While it sucks, that is something they could point to in a court about “economic harm”.
I reckon it’s probably not that much. There has to be tens of thousands of customers worldwide that are using their shitty app.
Forks and stars on the original repo numbered only in the hundreds.
Cloud services and API gateways usually charge once you get into the millions of requests. Amazon API Gateway doesn’t even charge for having the APIs active - only for the requests that are received and the data transferred out.
I’m finding it very difficult to believe a few hundred HA users even came close to putting a dent in their cloud bill.
Presumably, they don’t charge customers extra for hOn, so surely the only people using it via HA are the same people that would otherwise have used their (presumably) shitty app that isn’t meeting the customers’ needs in the first place?
Not clear on how this causes them “significant” economic harm. Dick move.
Loss of 3rd party data sales from the tracking embedded in their apps would be my guess.
Yeah - in an ideal world, the dev would have the means (and legal standing) to challenge this, just to force the fuckers to admit it in court.
Not that it isn’t written into their ToS somewhere - just would love them to admit exactly how that harms them so much, financially speaking. Shine a light on the whole thing.
The only way I see a company like this having “significant economic harm” from you not using their free app is if 1) they eventually plan to charge a fee to use the app or 2) they profit from data their app collects about you (third party data sales, for example).
Not something I’m interested in either way, so they’ve lost a potential customer.
Same.
Looking at the brands they already own, it’s not hard to picture a future where they’ll own a brand I want to buy.
Although, I’m really interested (and haven’t done reading up on hOn yet) - just what level of automation are people looking for on their appliances? I used smart plugs with current measurements, so I can easily get HA to just tell me when my washing machine or dishwasher are finished.
What else are people doing with hOn in HA?
Im expecting that HA provides a better experience because it might be hitting their services more than their own app, and they haven’t costed the resources for hosting their service to include those extra requests coming from HA?
Possibly, but we’re talking about appliances here. I know for a fact that my HVAC controller polls their cloud service just as much as my HA does (using a similarly-developed plugin to what we’re talking about here).
Of course, that could mean it’s doubling the number of times they’re being hit, but I somehow doubt there’s millions of customers doing that - the forks and stars on the repos are only in the hundreds.
I’m guessing it’s what others here have already said - loss of usage data that they’ve been able to sell.
Yeah, that does seem like the case
One of the problems with the cloud-polling integrations is that they will frequently poll the back-end APIs to get the current status of that device. A normal user might only open up the app once or twice a day and call the APIs, but these integrations will go 24/7 every 10s-5m. That can add up to a non-trivial amount of traffic. If there’s 100 users opening it up once a day, that’s not a lot of traffic, but 10 users polling every 1 minute is equivalent to 15k people doing something once a day.
I actually saw one of my integrations I used defaulted to updating every 10 seconds. I decreased that because I didn’t want to draw attention to it.
A business will look at their usage and ask why there’s more than expected traffic. They could be running their server on a potato. They could go back and support Matter, that costs money, requires skilled engineers, and cuts into profit margins.
While it sucks, that is something they could point to in a court about “economic harm”.
I reckon it’s probably not that much. There has to be tens of thousands of customers worldwide that are using their shitty app.
Forks and stars on the original repo numbered only in the hundreds.
Cloud services and API gateways usually charge once you get into the millions of requests. Amazon API Gateway doesn’t even charge for having the APIs active - only for the requests that are received and the data transferred out.
I’m finding it very difficult to believe a few hundred HA users even came close to putting a dent in their cloud bill.