That perspective makes sense, it’s definitely a “yes, and”, not an “either/or”. And while it makes sense from a business and logistics perspective, I think companies being more opaque and being harder to access is going to have severely negative effects over the long term. I think it’s only reasonable to expect that every organization with humans behind it should have some sort of human representative, even if it’s just a doorman at the office to tell you to go away. They benefit immensely from the public, why shouldn’t there be a way for the public to communicate with them? But earnestly, maybe that’s a naive and childish expectation for me to have.
yeah, and like, I hope it’s clear in my OP, but literally all I want to know is what to do to not trigger their flagging system again. I have no idea what I did or why I was flagged as NSFW. If there’s something I need to do to prevent their automated algorithm from doing that again, I kind of need to know what it is to properly be able to use my tumblr blog in the normal expected way. I’m not looking to admonish anyone, I’m not looking to yell at anyone, or berate anyone, I just want to know how I’m supposed to use their website properly, and FAQs just don’t cut it. There isn’t a FAQ for my specific situation, lol.