I’ve personally seen two iPhone trade-ins vanish in shipping, and one new phone vanish. My spouse’s and two friends. In all cases Apple gave them the trade-in credit or sent another phone and opened an investigation with UPS/FedEx.
Apparently this happens a lot. Best to do in-store trade-in, but if you do, make sure you have the new phone and manually do an eSIM transfer before they take the old one. Otherwise, you will be heading across the mall to your carrier’s store.
I’ve personally seen two iPhone trade-ins vanish in shipping, and one new phone vanish. My spouse’s and two friends. In all cases Apple gave them the trade-in credit or sent another phone and opened an investigation with UPS/FedEx.
Apparently this happens a lot. Best to do in-store trade-in, but if you do, make sure you have the new phone and manually do an eSIM transfer before they take the old one. Otherwise, you will be heading across the mall to your carrier’s store.