One frustrating trend Iāve noticed in many open-source projects is maintainers closing issues as quickly as possibleāoften in a dismissive and even confrontational manner. It sometimes feels like a game, where the goal is to shut down as many issues as possible rather than foster meaningful discussion.
But hereās the thing: issues arenāt just demands for the maintainer to do work. They serve a much bigger purpose in open-source projects:
ā They help users realize theyāre not aloneāpeople with the same issue can come together, share insights, or even hire someone to solve it.
ā They serve as documentationāa record of whatās been discussed, what problems exist, and what solutions have been proposed.
ā They create opportunities for new contributorsāsomeone trying their hand at coding might pick up an issue, or someone with the same problem might decide to implement a fix.
ā They signal what users actually needāeven if the maintainer doesnāt plan to fix something, an open issue can indicate demand to potential contributors.
But when an issue gets shut down immediately, all of this breaks down. Closed issues donāt appear in GitHubās default search, meaning 99% of people who might have seen it now wonāt. This leads to:
- Duplicate issues because users canāt find past discussions.
- Missed opportunities for new contributors to pick up low-hanging fruit.
- Users feeling unheard, which can make them disengage from the project entirely.
- Preventing others from seeing the issue and potentially contributing.
So why do some maintainers do this? Why Maintainers Close Issues So Aggressively
There are a few common reasons:
š¹ Burnout & Overload ā Many maintainers are drowning in issues, and closing them fast is a survival mechanism.
š¹ Entitlement Fatigue ā Dealing with demanding users can make maintainers defensive and dismissive, even toward good-faith issues.
š¹ āKeeping the Board Cleanā Mentality ā Some maintainers see issues as a to-do list, not a place for discussion. They close anything that doesnāt fit their personal roadmap.
š¹ Power Trip ā Letās be honestāsome people just like saying āno.ā They get used to shutting things down and enjoy exerting control.
š¹ Lack of Interest ā Not every maintainer wants new features or community discussions. Some prefer to build things their own way and reject anything that doesnāt align.
Of course, every project is different, and maintainers have the right to decide how they manage their issue tracker. But closing everything by default discourages contribution and community involvement. A Better Approach?
Instead of aggressively shutting things down, maintainers could:
ā Leave issues open for discussion, even if they donāt plan to act on them.
ā Use labels like āhelp wantedā or āwaiting for contributorsā instead of closing things outright.
ā Let issues sit for a while to gauge community interest. If nobody cares, theyāll fade naturally. If people keep commenting, thatās a sign itās worth keeping open.
ā Recognize that open-source isnāt just about codeāitās about community. The issue tracker isnāt just for them, itās for everyone who might contribute.
Whatās your experience with this? Have you seen issue-closing behavior that helped or hurt a project?
It also indicates someone isnāt curating the bug list. Iāll bet at least 20% are straight-up duplicates, and a fair number of the rest are as you describe: the same issue, under different disguises.
Thatās a lot of tickets for that amount of software.