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A car that accelerates instead of braking every once in a while is not ready for the road. A faucet that occasionally spits out boiling water instead of cold does not belong in your home. Working properly most of the time simply isn’t good enough for technologies that people are heavily reliant upon. And two and a half years after the launch of ChatGPT, generative AI is becoming such a technology.

Even without actively seeking out a chatbot, billions of people are now pushed to interact with AI when searching the web, checking their email, using social media, and online shopping. Ninety-two percent of Fortune 500 companies use OpenAI products, universities are providing free chatbot access to potentially millions of students, and U.S. national-intelligence agencies are deploying AI programs across their workflows.