My take on this is no they don’t. As long as they are truthful they only report on the quality of the product and prevent many people of spending a lot of money from losing it by buying something that doesn’t work.
If your product is shit your company does not deserve to be shielded from the backlash, this is the core of (classic) capitalism after all.
I care that my company continues to exist and does not experience financial hardship that will impact my income.
How is this hard for people?
Because it’s the equivalent of saying society should not stop using coal or fossil fuels or those people who pump your gas for you because “what about the employees???”. No, the world needs to move on.
If your company produces shitty products that people don’t want, then they shouldn’t exist and you should find a different job rather investing your livelihood in such a bad idea.
This is the equivalent of telling people to “just move” of their home town sucks
Consideration is required; it’s much easier to be a knee-jerk contrarian one supposes.