Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
This fails to say by what metric the bots are more efficient. Unless it’s just time-to-first-response. That’s the only metric referenced and it’s a stupid one if it’s the only metric.