Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
Because he’s only measuring how long the interactions were, not whether anything was accomplished for the customer or whether the customer was happy.
You know the easiest way to have a short interaction with a customer? Just hang up on them. Or piss them off quickly so they hang up on you.