Hey folks, this is probably silly but I’m taking suggestions as to how to handle a situation I’m in now. My bill for internet has gone up like 50 dollars in the last few months between the promotional deal expiring and the affordable connection subsidy going away. So I called a competitor to see about changing service. I wasn’t able to shop services online because something was wrong with my address, so phone call it had to be.

It took like an hour and they have to come out to see whether I can actually get service still. But they tentatively signed me up for service so I got an email a couple hours after the call.

They have me being billed for a landline.

It’s still cheaper than I’m currently paying but I’m absolutely not going to use a landline. So I’m in a bind.

Do I call them back and try to out-talk a sales rep to get them to just sell me internet?

Should I go to the physical store location in my city and talk with them in person? We still don’t even know if I’ll be able to get service, would that be a waste of everyone’s time?

Should I wait and resolve it after the ‘can you get service’ question is resolved, or will that make changing it more painful?

Some other thing I’m not thinking about?

  • D61 [any]@hexbear.netEnglish
    2·
    2 months ago

    I’m unsure of any “legislation” or anything that you might be able to search around for to resolve the issue.

    Every company can do different things, I don’t think there are any “rules” for/against this. You might be able to talk your way out of it, but when I tried to talk one local utility out of paying for a landline that was part of the internet package they politely told me to fuck myself.

    After the electric company decided to do internet stuff in competition with the phone company, the phone company’s internet packages stopped having a landline bundled. So maybe you could harass customer service until they dropped the phone line charge.

    Though I don’t know if there’s a requirement by certain companies organized in certain ways (like if the phone company is set up like a utility or something) that require it to have a means for 911 (or whatever your local equivalent is) emergency services to be able to ID your home’s location. shrug-outta-hecks