We’ve had several people reach out to us who have accidentally locked themselves out of their account whilst trying to setup 2 factor authentication.
Whilst it is possible for us to disable 2fa for an account directly from the database, for privacy and security reasons, we won’t do this at the request of an external/second account.
However, all is not lost! Enabling 2fa will not log you out of existing sessions, so if you make sure you are logged in to a second browser before enabling 2fa, you will be able to disable it again if you run in to any issues.
The brutal truth is that Lemmy as a platform isn’t mature and probably wasn’t ready for the scale of growth.
I’m trying to put out fires for an app I didn’t develop and have no input in to. I wish there was an oops button!
What I’ll get you to do is DM me the email address of the account that’s locked. I’ll confirm the email address and then send you an email at that address