The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • afraid_of_zombies@lemmy.worldEnglish
    1·
    6 months ago

    You know I am good with just getting my ass out of the car and walking a short distance to get my 4000 calorie meal. I am fine without implementing an entire protocol

    • sugar_in_your_tea@sh.itjust.worksEnglish
      1·
      6 months ago

      It’s the same as the order pickup they have, just with info about what stall you’re in. That’s really it, and it would allow eliminating the entire drive-thru experience, along with all the car idling and whatnot.