Internal data from the ABC show the harmful content moderators are exposed to weekly, sometimes even daily. But the organisation’s response is one many others can learn from.
You need empathy to moderate. What other reason is there to do it? You want to make the community a better place by keeping things civil and on-topic. You also need to be able to level with people about their criticisms and concerns.
There are varying levels of moderation, and not all moderation is unpaid volunteer like lemmy and reddit. Not all moderation is just morons fighting or porn being posted where it shouldn’t. There are dedicated moderation teams that handle the worst things like child sexual abuse verification and reporting at sites like Facebook, etc. Those are pretty objective based determinations that don’t need to handle moderation criticism or concerns in any way shape or form.
You need empathy to moderate. What other reason is there to do it? You want to make the community a better place by keeping things civil and on-topic. You also need to be able to level with people about their criticisms and concerns.
There are varying levels of moderation, and not all moderation is unpaid volunteer like lemmy and reddit. Not all moderation is just morons fighting or porn being posted where it shouldn’t. There are dedicated moderation teams that handle the worst things like child sexual abuse verification and reporting at sites like Facebook, etc. Those are pretty objective based determinations that don’t need to handle moderation criticism or concerns in any way shape or form.