Makes sense. I don’t usually call customer service - I tend to use email or social media where possible, so that I have everything in writing with timestamps, just in case I need to refer back to it or use it as evidence.
You can. I’d also say “Just letting you know, I’m recording this phone call” just to be on the safe side.
I mean you could always make illegal recordings and you won’t get arrested, its just that it might not be admissible in court.
And if you live in a one-party consent state, its always legal to record, even when the other person is in a two-party consent state, even without informing or getting consent.
First off, you don’t have to tell them you’re recording if they’ve already informed you they’re recording. They’ve already consented to being recorded.
And when recording a conversation across state lines from a single-party consent state to a 2-party consent state, the 2-party rules are in effect.
Otherwise they could just route all call centers through single-party states and skip the recording.
Makes sense. I don’t usually call customer service - I tend to use email or social media where possible, so that I have everything in writing with timestamps, just in case I need to refer back to it or use it as evidence.
Does that mean I can also record them?
You can. I’d also say “Just letting you know, I’m recording this phone call” just to be on the safe side.
I mean you could always make illegal recordings and you won’t get arrested, its just that it might not be admissible in court.
And if you live in a one-party consent state, its always legal to record, even when the other person is in a two-party consent state, even without informing or getting consent.
That’s incorrect twice.
First off, you don’t have to tell them you’re recording if they’ve already informed you they’re recording. They’ve already consented to being recorded.
And when recording a conversation across state lines from a single-party consent state to a 2-party consent state, the 2-party rules are in effect.
Otherwise they could just route all call centers through single-party states and skip the recording.