I don’t understand how such a large company can have such abysmal customer support
It doesn’t matter how big the company, if the customers don’t push for a thing, they won’t provide it.
Google’s primary income is advertising. Their users are not their customers, at least not most of them. They don’t see a significant loss of revenue when users are just fucked over by their lack of support, so why bother?
Frankly, there needed to be a regulation here of some kind to force companies like Google that control user accounts like this to provide a minimum level of support when their accounts get locked. People’s lives are tied to those accounts, being locked out of them for days can have serious negative effects.
It doesn’t matter how big the company, if the customers don’t push for a thing, they won’t provide it.
Google’s primary income is advertising. Their users are not their customers, at least not most of them. They don’t see a significant loss of revenue when users are just fucked over by their lack of support, so why bother?
Frankly, there needed to be a regulation here of some kind to force companies like Google that control user accounts like this to provide a minimum level of support when their accounts get locked. People’s lives are tied to those accounts, being locked out of them for days can have serious negative effects.