It’s a way of denying service without officially denying service. If that sheds any light.

  • Otter@lemmy.ca
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    11 months ago

    I can’t think of a specific term, but it might be summed up as “reducing access and adding unnecessary barriers to discourage the use of benefits”?

    Adding enough friction to the process that people are more likely to give up during the process. It’s something that can be countered with non profits that exist to help guide people through the process