If they have a good support team they already have a form letter for “you are using this product in an unsupported way” and it takes about 30 seconds to process them.
Yea I don’t really contact a company unless someone on a forum specifically says that’s the best way to resolve the issue (ex. Account authentication related bugs). Either that or it’s specifically related to my purchase
Pretty sure that’s the case for my less tech-savvy friends and family too
It depends. My HVAC controller is a similar story to this one, and a dev has put together a plugin for HA that achieves the same thing. But it makes the exact same calls to the cloud service the OEM uses, so I’m certain they’re getting the same usage data from me, regardless of the software means I use to make those calls.
Those users don’t send usage data back to Haier that they can then sell to other companies
Yes, but without the plug in, they wouldn’t buy the product to give the data. It’s circulat logic on their part.
I bet they’re using data sales to subsidize the cost of the devices.
Subsidize? Oh sweetheart, that’s not happening - that’s just more profit! Silly goose!
that, and I can imagine they fear a giant wave of support tickets from people using HA and having problems
If they have a good support team they already have a form letter for “you are using this product in an unsupported way” and it takes about 30 seconds to process them.
And let’s be honest, someone with the tech knowhow to set up home assistant isn’t going to ask Haier for help
Yea I don’t really contact a company unless someone on a forum specifically says that’s the best way to resolve the issue (ex. Account authentication related bugs). Either that or it’s specifically related to my purchase
Pretty sure that’s the case for my less tech-savvy friends and family too
It depends. My HVAC controller is a similar story to this one, and a dev has put together a plugin for HA that achieves the same thing. But it makes the exact same calls to the cloud service the OEM uses, so I’m certain they’re getting the same usage data from me, regardless of the software means I use to make those calls.