Their infotainment system and app are pretty great compared to some other brands.
I’m currently driving a VW id5 and it’s like they’ve never designed any kind of software interfaces at all.
Example:
the VW app can tell me the car is unlocked, but can’t lock it for me.
it can’t show me the VIN number, even though I had to use it to register it ( it was hidden in my user profile on the site somewhere )
I can let it pre-heat and such, but only on two schedules .
can’t schedule appointments through the app
that weird sliding thingy for switching between speed limiter and cruise control is unintuitive AF
every other time I’m driving it’s giving me a pop up saying “there are new updated user settings for your account”. With only an ok and a cancel button. Where are they? What are they? Where can I find them? Did clicking"ok" accept them? Not a clue. When does it show this message that blocks the rest of the UI? After 1 minute of driving.
Not to hate on VW engineers but goddamnit guys. Get your shit together and hire a UX expert. Shortly drove a BMW 1 series before the VW and the infotainment was a lot more practical to use.
I really don’t get why automotive electronics makers are allergic to having a proper UX team, other than no one else in the industry has one either so it’s not a competitive disadvantage.
My suspicion is that it’s because the shots are called by people who worked their way up doing automotive electronics. As in the microcontrollers inside of engine control units. So UX is kinda foreign.
Their infotainment system and app are pretty great compared to some other brands.
I’m currently driving a VW id5 and it’s like they’ve never designed any kind of software interfaces at all. Example:
Not to hate on VW engineers but goddamnit guys. Get your shit together and hire a UX expert. Shortly drove a BMW 1 series before the VW and the infotainment was a lot more practical to use.
I really don’t get why automotive electronics makers are allergic to having a proper UX team, other than no one else in the industry has one either so it’s not a competitive disadvantage.
My suspicion is that it’s because the shots are called by people who worked their way up doing automotive electronics. As in the microcontrollers inside of engine control units. So UX is kinda foreign.