Consumers Energy fined $1M over complaints of faulty meters, delays in electric and gas services • Michigan Advance
michiganadvance.com
Consumers Energy, one of the state’s largest energy providers, has agreed to pay $1 million after state energy regulators investigated complaints of malfunctioning electrical meters, violations of rules on estimated billing and significant delays in providing new electric and gas service. The Michigan Public Service Commission (MPSC), which regulates energy and telecommunications companies within the […]

…or maybe Consumer Energy has to give back ~USD$1M of the recently approved USD$92M rate increase

Power outages. Clients in the cold. Incorrect billing estimates. Broken meters. Inordinate delays in new service. This is Consumers Energy.

From crack reporter Kyle Davidson at MichiganAdvance…

Consumers Energy has faced repeated criticisms on the quality and reliability of its services, with members of the House Energy, Communications and Technology Committee pressing the company on its plan to address future long-term outages after an ice storm in February 2023 left thousands of Michigan households without power for days.

“It is a fundamental job for a utility to measure the amount of electricity used and then accurately bill their customers,” MPSC Commissioner Katherine Peretick said in a statement. “There was a clear and obvious failure here, and this $1 million fine and the corrective actions required in the settlement agreement will hopefully ensure this doesn’t happen again.”

Consumers Energy has not responded to a request for comment as of the time of publication.

Remember…Parma spelled backwards is AMRAP!
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