A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.
Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.
Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”
Imagine a surgeon scrubbed out of surgery mid-way, to talk to an overly-entitled bean-counter about the necessity of a surgical procedure that’s in progress.
I imagine that call to have a tone about as blistering as the surface of the sun.