CenturyLink left 86-year-old woman with no Internet service for a month | After three canceled appointments, service restored one day after Ars emailed ISP.::After three canceled appointments, service restored one day after Ars emailed ISP.
CenturyLink left 86-year-old woman with no Internet service for a month | After three canceled appointments, service restored one day after Ars emailed ISP.::After three canceled appointments, service restored one day after Ars emailed ISP.
I work at an ISP, and we have rules about situations like this. If an elderly person, like in a senior living community, is without phone service, it’s escalated immediately and we get it resolved ASAP, because it’s a safety concern.