Troubleshooting internet. You’ve done everything and confirmed it’s an issue outside of your network and equipment.
Call…
“I’ve changed DNS, cables, secondary router, even the backup modem; issue persists.But things are fine if I use the mobile network, so I know everything after the modem is fine too. In the ping log I set up, I see poor latency issues sporadically every few seconds.”
“We’ll need you to go through the troubleshooting article.”
Restart router.
Try another cable.
Fuck, I dunno. Call support if it’s still not working in like a week from now.
What really annoys me is when I go to the trouble shooting section and it’s all common sense stuff that I’ve tried already among various other things I’ve tried that aren’t listed. I go to the troubleshooting section for help, not to get talked to like I’m an idiot.
Doesn’t surprise me. That’s most new tech things I’ve used. The FAQ probably only answers 3 questions that literally nobody ever asked, too.
It grinds my gears so hard. At first I submitted feedback, thinking everyone wants good documentation. Then I realized the ploy.
Also, chat bots. Fuck me for being able to think through the basics and needing real help, right?
They do want good documentation… They’re just not willing to write it themselves or hire a copy writer to do it.
That’s why AI is being used. It does the boring shit for you and is dirt cheap. So what if it still sucks balls? 🤷🏻♂️
Troubleshooting internet. You’ve done everything and confirmed it’s an issue outside of your network and equipment.
Call…
“I’ve changed DNS, cables, secondary router, even the backup modem; issue persists.But things are fine if I use the mobile network, so I know everything after the modem is fine too. In the ping log I set up, I see poor latency issues sporadically every few seconds.”
“We’ll need you to go through the troubleshooting article.”
What really annoys me is when I go to the trouble shooting section and it’s all common sense stuff that I’ve tried already among various other things I’ve tried that aren’t listed. I go to the troubleshooting section for help, not to get talked to like I’m an idiot.