I had to get Xfinity on the line for my grandmother last year. The phone options for modifying or canceling an account or service went to holds that eventually just dropped the call. The option for adding a service went right to a human though and they were able to cancel the services anyway.
Even the “tip” one of their support people gave me for getting a live human faster stopped working this year… it’s a crap company, but they are definitely the best deal on my block.
This years evil award goes to Frontier Communication who we’re charging my folks $35/month for DSL that maxed out at 7 megabits a second. And (I kid you not) commercials for those “I’ve fallen and can’t get up pendants” if you call the support line after 5 or on a weekend. Scamming old people is now an acceptable corporate business model.
I had to get Xfinity on the line for my grandmother last year. The phone options for modifying or canceling an account or service went to holds that eventually just dropped the call. The option for adding a service went right to a human though and they were able to cancel the services anyway.
Even the “tip” one of their support people gave me for getting a live human faster stopped working this year… it’s a crap company, but they are definitely the best deal on my block.
This years evil award goes to Frontier Communication who we’re charging my folks $35/month for DSL that maxed out at 7 megabits a second. And (I kid you not) commercials for those “I’ve fallen and can’t get up pendants” if you call the support line after 5 or on a weekend. Scamming old people is now an acceptable corporate business model.