A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

  • MagicShel@lemmy.zip
    link
    fedilink
    English
    arrow-up
    12
    arrow-down
    1
    ·
    18 hours ago

    Small regional providers. Ever heard of Wow! Internet? I assure you they are terrible.