DMVs are sometimes where states will dump troublesome or underperforming employees they can’t outright fire.
On the other end, the DMV is one of the places where employees have a job interacting with the public for sometimes-complex transactions. And, generally speaking, the public is dumb, unpleasant, and unprepared. Especially when dealing with low-level government beaurocrats who are telling them something they don’t want to hear.
My DMV has always been staffed adequately by helpful people who do their job well. YMMV.
AFAIC the op is an example of neoliberal propaganda.
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Mother-in-law works at one. Under educated, under paid, not enough help, everyone is forced to go there and sees it as a watse of their time so the “guv’ment” can “steal” your hard earned money. At least in thd US.
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Well the government does steal our money…
Are roads magic things that appear for free out of thin air?
Y’all don’t have a road tree? It’s right next to the money tree. And they’re both dead, cause no one remembered to water them.
My state has some of the highest taxes and the second worst roads in the country. The roads should be better for the money i pay in taxes.
But really I’m talking about wasted tax money. We all know the military blows money for fun with money we could’ve used to build an American autobahn.
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This is a person that blames the workers for the poor working environment that is public facing government jobs. I think there are some other safe assumptions to make…
Uh, yeah?
What else isn’t magic, Mr magic man? Magnets?
There’s a small group of the general public that goes in the dmv with a complicated niche case with no idea what they need to do.
I got stuck behind a lady at the post office who had the dmv on speakerphone while they were trying to get proof of address because she just never had her mail forwarded when she moved.
I go into the dmv they make the dmv counter people answer the phones. I had two people call in and essentially cut the line in front of me to ask basic questions that they could have looked up on the website. If it’s unacceptable for people to interrupt me in person, then why do they allow it over the phone? Hate that shit.
I’ve never understood the DMV hate. I just make an appointment online.
Me too. Ive never just walked in without one. It makes things faster, but not better if that makes sense
In a word: underfunding. There are just far too few branches with far too few employees to effectively serve far too many people who don’t have the option of getting it done anywhere else.
This leads to long lines and angrily impatient clients, which is so stressful in the long run as to crush the spirits of even the most cheerily helpful and dedicated public servant.
All of it could EASILY be fixed by building more locations, expanding open hours, hiring more staff and letting people do some of the things themselves online, but politicians would rather spend your tax dollars on tax breaks for the rich and corporations.
The REAL solution is to build robust public transit so that a decent amount of people don’t even need to own a car and therefore don’t need to worry about going to the DMV.
But like you said, the rich and the corporations come first.
Except for the fact that, in spite of the name, the DMV isn’t just about motor vehicles. It’s also the main source for getting government ID, which is necessary for many things including, in some states hit particularly hard by right wing demagoguery, exercising your right to vote.
Because it’s where normal people intersect with bureaucratic garbage. Like, in what universe would a sane person think “I need an emissions inspection for my electric car” before they walk into the office. And then when the problems occur, nobody wants to just let the government shaft them for even more money, so they argue it
All government everywhere is like this. People are freaked out about schools grooming their kids and doing all kinds of evil crazy shit, but what was supposed to happen? There’s an inescapable Dead Sea effect that increases until it becomes impossible to hire or retain sane people above 90 iq.
Also who is supposed to employ all the idiots? Private businesses that exist in a market and rely on voluntary exchange can’t support them. Only government and its appendages that collect money via state violence. Enjoy your all-day wait to receive those super-important small dick stickers or whatever they’re subjecting you to. Or ride a bike.
I dont agree with that at all. I guess it depends on what DMV you go to. I also have nothing against the post office.
I’ve never had post office problems, they’re pretty good in my area at least
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These people have to deal with the public. People suck, so burnout happens pretty quickly.
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Most people don’t want to do that job so your criteria for acceptance is relatively low. See post office or other public-facing gov work.
Edit: Huge shoutout to the woman at the DMV the last time I had to go who was the nicest person I’ve ever interacted with in any situatiin as a customer, not just at the DMV.
My local post office workers are super great. I appreciate them because they deserve appreciation.
Your DMV workers deserve appreciation too. Your perspective is broken if you don’t think so.
They don’t deserve my appreciation because they haven’t earned it. They have my respect because I understand the job sucks and I’d never go out of my way to make things difficult for them. Then again when they get pissed off that i happen to exist, I start to resent them, and that’s fair.
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I have never had a bad experience at the DMV
I reject the premise. I’ve had three interactions with the DMV in-person, and all three were smooth and pleasant.
Their website was irredeemably broken (and poorly-designed even if it had worked as intended), but that’s a different story…
Indeed. Though, I’m lucky to have options on which DMV I visit, and I always choose the less travelled option, less waiting and the techs are much nicer.
My dmv is fine. Just took my dad there for a new picture took ten minutes.
I don’t think a person knows hummanity better than after working at customer service. I say that before sales and marketing because the as a service rep you are the filter for everything and the first one to interact with people. If they are angry doesn’t matter the reason, or any small inconvinience even if it was a result of the client themselves.
